AskLettie vs OurSharedPlace

24/7 AI Triage via WhatsApp

Lettie works instantly on WhatsApp, a platform tenants already use daily. The AI is trained on thousands of real maintenance cases and manuals to assess urgency, categorise issues, and provide expert guidance or routing 24 hours a day, 7 days a week, without requiring a new app download.

Automatic Compliance Audit Trail

Every tenant message, AI reply, and action taken is automatically logged into a clear, time-stamped, and un-editable record. This builds a perfect compliance history automatically, providing an audit-ready trail for every property and task without any manual admin work.

Visual AI Analysis

The AI can analyse photos sent by tenants through WhatsApp to instantly identify faults and assess their severity. This cuts out guesswork, reduces endless clarification messages, and speeds up the diagnosis process, leading to faster resolutions.

Centralised Compliance Hub

Track every important document, like gas safety certificates and inspection reports, in one secure place. The system provides automatic reminders when certificates are about to expire, ensuring you are never caught off guard and remain fully compliant.

Centralized Booking Calendar

Coordinate all property usage with a shared, color-coded calendar. Set approval rules and member quotas to ensure fair scheduling. Prevent double-bookings by exporting your calendar via iCal to sync with Airbnb, VRBO, Google Calendar, and Apple Calendar. Everyone can see who has booked when, and automatic notifications keep the group informed of any changes.

Shared Financial Tracking

Eliminate confusion over shared expenses and rental income. Track who paid for what and see who owes money at a glance. The platform provides automatic settlement suggestions to minimize the number of transactions needed between members. A one-click annual reset feature simplifies year-end financial cleanups for the group.

Secure Document & Contact Hub

Store all vital property documents—like contracts, warranties, manuals, and receipts—in one organized, cloud-based location. Maintain a centralized directory for important contacts such as plumbers, property managers, and local services. This ensures critical information is never lost and is accessible to all authorized members.

Property Blog & Discussion Board

Keep everyone in the loop with a private blog for sharing updates, maintenance notes, and property news. Complement this with a threaded discussion board for asking questions and having organized conversations. Members can react with emojis and receive email notifications for new posts and replies, keeping communication clear and consolidated.

For Self-Managing Landlords

Landlords managing their own portfolios can automate tenant communications and log-keeping. Lettie handles initial triage and documentation, saving hours per week on admin and providing peace of mind with an automated compliance record for regulations.

For Letting Agencies

Agencies can scale their property management services efficiently. Lettie provides a professional, consistent point of contact for all tenants, streamlines operations by prioritising urgent issues, and generates instant reports for landlords, improving service quality.

Ensuring Awaab's Law Compliance

The AI automatically collects and timestamps all data from the moment a damp, mould, or repair issue is reported. This creates the necessary evidence to prove you acted swiftly and responsibly, directly addressing Awaab's Law requirements.

Handling High-Volume Tenant Communications

For portfolios with multiple properties, Lettie manages simultaneous tenant conversations on WhatsApp without delay. It instantly categorises and prioritises requests, from a squeaky door to a boiler failure, preventing important issues from being missed in a flood of messages.

Managing a Family Vacation Cabin

A family sharing a lakeside cabin uses OurSharedPlace to coordinate summer visits among multiple branches of the family. They use the booking calendar with quotas to ensure fair access, the financial tracker to split costs for a new dock, and the document hub to store the septic system manual and appliance warranties.

Operating a Friends' Ski Chalet

A group of friends co-owning a ski chalet utilizes the platform to manage guest rentals. They sync their booking calendar with VRBO to prevent double-bookings, use the discussion board to vote on property upgrades, and track shared expenses for season passes and bulk grocery purchases through the financial tools.

Coordinating a Coastal Rental Property

Co-owners of a beach house use OurSharedPlace to streamline operations. They create a public booking page for guest rentals, store cleaning service contracts and lockbox codes in the document hub, and use the property blog to post seasonal checklists and local restaurant recommendations for all members and guests.

Preserving Knowledge for Future Generations

A family uses the platform as a living digital archive for their inherited property. They upload historical photos and videos to the gallery, document maintenance schedules and vendor contacts, and use the blog to record stories and instructions, ensuring institutional knowledge is preserved for future co-owners.

AskLettie offers simple, transparent pricing based on portfolio size. All plans include core features like AI Triage via WhatsApp, the Web Dashboard, Automatic Audit Trails, and 1-Click reports. The popular Professional plan, designed for up to 8 properties, is priced at £20 per month. Larger Portfolio and Agency plans are available for bigger operations. You can choose monthly billing or save with annual billing, which includes 2 months free. You can start with a free demo and no credit card is required to sign up.

OurSharedPlace offers a simple, flat-rate pricing model. You can start with a full-featured 14-day free trial with no credit card required. After the trial, the subscription costs $79 per year for each property. This annual fee covers all core features for an unlimited number of co-owners/members on that property.

AskLettie is an AI-powered property management assistant built specifically for the UK market. It automates the entire tenant maintenance request process 24/7 through WhatsApp, eliminating chaotic phone calls and manual logging. Designed for self-managing landlords, letting agents, and property managers, Lettie provides a seamless, professional channel for tenants to report issues. Its expert-grade AI instantly triages incoming requests, analyses photos to identify faults, and provides immediate guidance or escalates urgent matters. For property professionals, it delivers calm control by automatically creating a time-stamped audit trail for every interaction, centralising all related evidence like invoices and certificates, and generating compliance-ready reports with one click. Its core value proposition is saving significant administrative time, improving tenant satisfaction with instant responses, and building a bulletproof, automated compliance record to effortlessly adhere to regulations like Awaab's Law and the Renters' Right Act.

OurSharedPlace is the definitive digital hub for co-owning vacation homes, cabins, and rental properties. It is designed for families and friends who share property ownership, eliminating the chaos of scattered spreadsheets, endless group texts, and lost emails. The platform centralizes every critical task into one secure, intuitive space, allowing co-owners to spend less time managing logistics and more time enjoying their property. It solves the most common and frustrating coordination problems inherent to shared ownership. Core functionalities include a master booking calendar to prevent double-bookings, tools for tracking shared expenses and maintenance, secure document storage, and organized communication channels. By ensuring fair access, preserving collective knowledge, and streamlining operations, OurSharedPlace transforms a potentially stressful arrangement into a seamless, collaborative, and stress-free experience for all members involved.

How does Lettie handle emergency repair requests?

Lettie's AI is trained to identify keywords and context indicating emergencies, such as "no heating" or "water leak." It immediately recognises these as high-priority, provides the tenant with any critical first steps, and instantly escalates the alert to the property manager for urgent human intervention.

Is my tenant data secure?

Yes. AskLettie is built with security as a priority. All communications and data are handled securely. The platform provides a centralised, encrypted hub for all documents and audit trails, ensuring sensitive tenant and property information is protected.

Do tenants need to download a new app?

No. Lettie operates entirely through WhatsApp, which over 95% of UK tenants already have and use. This provides a seamless, zero-friction experience for tenants, increasing engagement and ensuring issues are reported through the proper channel.

Can Lettie integrate with my existing property software?

Currently, AskLettie functions as a powerful, standalone compliance and communication hub. It centralises all maintenance requests, audit trails, and documents internally. For the latest information on specific software integrations, it is best to contact the AskLettie team directly.

How does OurSharedPlace prevent double-bookings?

OurSharedPlace provides a master booking calendar that all co-owners use. You can export this calendar as a secure iCal feed and paste the link into external platforms like Airbnb, VRBO, and personal Google or Apple Calendars. The sync updates every few hours, automatically blocking booked dates across all connected platforms to prevent conflicts.

Is my property information secure and private?

Yes. Your OurSharedPlace site is private to your invited members only. The platform uses role-based security (Admin, Member, Guest) to control access levels. All data is stored securely, and features like public booking pages or calendar syncing are optional and disabled by default for your privacy.

What happens after the 14-day free trial?

After your 14-day free trial, the service requires a subscription to continue. The pricing is $79 per year, per property. You can cancel anytime during the trial with no charge. No credit card is required to start the trial.

Can we use this if we also rent our property on Airbnb?

Absolutely. OurSharedPlace is ideal for co-owners who also rent their property. You can enable optional features to sync your master calendar with Airbnb and other platforms to prevent double-bookings. You can also create a public booking page to manage guest inquiries directly.

AskLettie is an AI property management assistant that automates tenant maintenance requests through WhatsApp. It belongs to the property technology (PropTech) category, specifically focusing on streamlining communication and compliance for landlords and letting agents. Users often explore alternatives for various reasons. These can include budget constraints, the need for different communication platforms beyond WhatsApp, or requirements for more extensive property management features like rent collection or full accounting suites. When evaluating alternatives, consider your primary needs. Key factors include the communication channels offered, the level of automation for request triage, the strength of the compliance and audit trail features, and how well the solution integrates with your existing workflows or software.

OurSharedPlace is a specialized platform for managing co-owned vacation properties. It centralizes bookings, finances, and communication to replace chaotic spreadsheets and group texts. Users may look for alternatives for various reasons, such as budget constraints, a need for different feature sets, or a preference for a different platform ecosystem. It's a common step in finding the right fit for a specific ownership group. When evaluating options, prioritize tools that offer a clear calendar, transparent financial tracking, and secure document storage. The goal is to reduce administrative work and ensure fair, stress-free access for all co-owners.