AskLettie

About AskLettie

AskLettie is an AI-powered property management assistant designed to automate tenant maintenance requests 24/7 through WhatsApp. It eliminates the chaos of phone calls and manual logging by providing a seamless, professional channel for tenants to report issues. The AI instantly triages incoming requests, analyses photos to identify faults, and provides tenants with immediate guidance or escalates urgent matters. For landlords and letting agents, Lettie automatically creates a clear, time-stamped audit trail of every interaction, centralises all related evidence like invoices and certificates, and generates compliance-ready reports with one click. Built specifically for the UK market, it addresses the top compliance worries by helping property managers adhere to regulations like Awaab's Law and the upcoming Renters' Right Act effortlessly. Its core value proposition is delivering calm control: saving significant administrative time, improving tenant satisfaction with instant responses, and building a bulletproof, automated compliance record.

Features of AskLettie

24/7 AI Triage via WhatsApp

Lettie operates on WhatsApp, a platform tenants already use daily, requiring no app downloads. It handles initial tenant conversations 24/7, asking clarifying questions, analysing uploaded photos with visual AI to assess issue severity, and providing instant troubleshooting using its database of appliance manuals. This cuts out guesswork and endless back-and-forth messages, ensuring urgent issues are flagged immediately.

Automated Compliance Audit Trail

Every message, AI reply, and action taken is automatically logged into a time-stamped, un-editable record. This creates a perfect, continuous audit trail that proves you acted promptly and appropriately, which is essential for compliance with regulations like Awaab's Law and for defending against potential disputes.

Centralised Evidence Locker

The platform provides a single, secure location to attach and store all property-related documentation. This includes repair invoices, gas safety certificates, contractor notes, and private landlord comments. All evidence is linked to specific maintenance issues, keeping your compliance proof organised and instantly accessible.

Expert AI with Live Data Access

Unlike generic chatbots, Lettie's AI is trained on thousands of real UK maintenance cases and appliance manuals for expert-level triage. It also has live internet access to check real-time information, such as local weather reports or service disruptions, allowing it to provide more accurate and context-aware responses to tenants.

Use Cases of AskLettie

For Self-Managing Landlords

Individual landlords managing their own portfolios can use Lettie to reclaim their time. It acts as a first point of contact, filtering out simple queries tenants can self-solve and only escalating genuine issues. This prevents out-of-hours calls and builds an automatic compliance record, reducing legal risk without requiring constant availability.

For Letting and Property Agencies

Agencies can deploy Lettie across their entire managed portfolio to standardise and scale maintenance request handling. It ensures every tenant receives instant, professional acknowledgment, improves operational efficiency by triaging requests before they reach staff, and provides a unified, auditable log for all client properties.

Ensuring Awaab's Law Compliance

Lettie automatically collects the necessary data to prove you acted fast on damp, mould, and repair issues. The instant audit trail and time-stamped logs provide documented evidence of response times and actions taken, which is critical for meeting the strict deadlines and reporting requirements of Awaab's Law.

Preparing for the Renters' Right Act

With the upcoming legislation making robust record-keeping mandatory, Lettie future-proofs your operations. It automatically generates the detailed, property-specific maintenance histories and 1-click legal reports needed to demonstrate compliance during inspections or tenant audits, moving you away from risky manual logs.

Frequently Asked Questions

How does Lettie work for my tenants?

Tenants simply message your dedicated Lettie number on WhatsApp to report an issue. The AI assistant greets them, asks questions to understand the problem, and can analyse photos they send. It then either provides immediate troubleshooting steps (like resetting an appliance) or logs the issue for your attention, keeping the tenant informed throughout.

Is my data and compliance evidence secure?

Yes. Lettie provides a centralised, secure dashboard where all communication logs and evidence are stored. The audit trail is un-editable, ensuring the integrity of your records. You control access, and all data is handled in accordance with UK data protection standards.

Do tenants need to download a new app?

No. Lettie works entirely through WhatsApp, which over 95% of UK adults already use. This eliminates friction for tenants, increases adoption rates, and provides a professional, familiar service channel without requiring them to install or learn a new application.

Can Lettie handle emergency issues?

Yes. The AI is trained to identify keywords and visual cues that indicate high-severity or emergency situations, such as a major leak or no heating in winter. It will immediately flag these as urgent in the dashboard and can be configured to send you instant alerts to ensure a rapid human response.

Pricing of AskLettie

AskLettie offers simple, transparent pricing plans based on your portfolio size. All plans include 24/7 AI triage via WhatsApp, full dashboard access, and complete issue logging.

Starter Plan: Priced at £10 per month (or £5/month when paying yearly). This plan supports up to 2 properties and up to 3 tenants per property. It includes AI triage, the web dashboard, and automated tenant onboarding.

Professional Plan: Priced at £20 per month (or £10/month when paying yearly). This plan is designed for larger portfolios, offering increased limits on properties and tenants. All core features are included. New customers can get 50% off their first 3 months with the coupon code FIRST3.