AskLettie

AskLettie is an AI-powered property management assistant built specifically for the UK market. It automates the entire tenant maintenance request process 24/7 through WhatsApp, eliminating chaotic phone calls and manual logging. Designed for self-managing landlords, letting agents, and property managers, Lettie provides a seamless, professional channel for tenants to report issues. Its expert-grade AI instantly triages incoming requests, analyses photos to identify faults, and provides immediate guidance or escalates urgent matters. For property professionals, it delivers calm control by automatically creating a time-stamped audit trail for every interaction, centralising all related evidence like invoices and certificates, and generating compliance-ready reports with one click. Its core value proposition is saving significant administrative time, improving tenant satisfaction with instant responses, and building a bulletproof, automated compliance record to effortlessly adhere to regulations like Awaab's Law and the Renters' Right Act.

24/7 AI Triage via WhatsApp

Lettie works instantly on WhatsApp, a platform tenants already use daily. The AI is trained on thousands of real maintenance cases and manuals to assess urgency, categorise issues, and provide expert guidance or routing 24 hours a day, 7 days a week, without requiring a new app download.

Automatic Compliance Audit Trail

Every tenant message, AI reply, and action taken is automatically logged into a clear, time-stamped, and un-editable record. This builds a perfect compliance history automatically, providing an audit-ready trail for every property and task without any manual admin work.

Visual AI Analysis

The AI can analyse photos sent by tenants through WhatsApp to instantly identify faults and assess their severity. This cuts out guesswork, reduces endless clarification messages, and speeds up the diagnosis process, leading to faster resolutions.

Centralised Compliance Hub

Track every important document, like gas safety certificates and inspection reports, in one secure place. The system provides automatic reminders when certificates are about to expire, ensuring you are never caught off guard and remain fully compliant.

For Self-Managing Landlords

Landlords managing their own portfolios can automate tenant communications and log-keeping. Lettie handles initial triage and documentation, saving hours per week on admin and providing peace of mind with an automated compliance record for regulations.

For Letting Agencies

Agencies can scale their property management services efficiently. Lettie provides a professional, consistent point of contact for all tenants, streamlines operations by prioritising urgent issues, and generates instant reports for landlords, improving service quality.

Ensuring Awaab's Law Compliance

The AI automatically collects and timestamps all data from the moment a damp, mould, or repair issue is reported. This creates the necessary evidence to prove you acted swiftly and responsibly, directly addressing Awaab's Law requirements.

Handling High-Volume Tenant Communications

For portfolios with multiple properties, Lettie manages simultaneous tenant conversations on WhatsApp without delay. It instantly categorises and prioritises requests, from a squeaky door to a boiler failure, preventing important issues from being missed in a flood of messages.

How does Lettie handle emergency repair requests?

Lettie's AI is trained to identify keywords and context indicating emergencies, such as "no heating" or "water leak." It immediately recognises these as high-priority, provides the tenant with any critical first steps, and instantly escalates the alert to the property manager for urgent human intervention.

Is my tenant data secure?

Yes. AskLettie is built with security as a priority. All communications and data are handled securely. The platform provides a centralised, encrypted hub for all documents and audit trails, ensuring sensitive tenant and property information is protected.

Do tenants need to download a new app?

No. Lettie operates entirely through WhatsApp, which over 95% of UK tenants already have and use. This provides a seamless, zero-friction experience for tenants, increasing engagement and ensuring issues are reported through the proper channel.

Can Lettie integrate with my existing property software?

Currently, AskLettie functions as a powerful, standalone compliance and communication hub. It centralises all maintenance requests, audit trails, and documents internally. For the latest information on specific software integrations, it is best to contact the AskLettie team directly.

AskLettie offers simple, transparent pricing based on portfolio size. All plans include core features like AI Triage via WhatsApp, the Web Dashboard, Automatic Audit Trails, and 1-Click reports. The popular Professional plan, designed for up to 8 properties, is priced at £20 per month. Larger Portfolio and Agency plans are available for bigger operations. You can choose monthly billing or save with annual billing, which includes 2 months free. You can start with a free demo and no credit card is required to sign up.