AskLettie vs Onthen

24/7 AI Triage via WhatsApp

Lettie works instantly on WhatsApp, a platform tenants already use daily. The AI is trained on thousands of real maintenance cases and manuals to assess urgency, categorise issues, and provide expert guidance or routing 24 hours a day, 7 days a week, without requiring a new app download.

Automatic Compliance Audit Trail

Every tenant message, AI reply, and action taken is automatically logged into a clear, time-stamped, and un-editable record. This builds a perfect compliance history automatically, providing an audit-ready trail for every property and task without any manual admin work.

Visual AI Analysis

The AI can analyse photos sent by tenants through WhatsApp to instantly identify faults and assess their severity. This cuts out guesswork, reduces endless clarification messages, and speeds up the diagnosis process, leading to faster resolutions.

Centralised Compliance Hub

Track every important document, like gas safety certificates and inspection reports, in one secure place. The system provides automatic reminders when certificates are about to expire, ensuring you are never caught off guard and remain fully compliant.

Branded Onboarding Pages

Create a completely white-labeled and frictionless onboarding experience. Simply upload your logo and select a primary color, and Onthen applies your branding across the entire participant task page and all automated communications. This presents a professional, cohesive image and builds trust from the very first interaction, removing the generic feel of standard tools.

Flexible Task Actions & Automation

Move beyond simple checklists with a powerful library of task actions. Combine built-in actions like secure document uploads, form fills, identity verification (KYC), and photo requests with third-party app integrations. Automate the busywork by setting up reusable templates and letting the system handle automatic nudges for overdue tasks, keeping processes moving without manual chasing.

Built-in Collaboration & Comments

Centralize all communication directly on the task page. Participants and your team can collaborate in one place using comments, ask questions, and provide updates. Participants can even delegate tasks to others within the same page. This transparency ensures everyone is aligned, reduces email clutter, and keeps tasks progressing smoothly.

CRM Synchronization & Dashboard

Onthen acts as a bridge to your existing systems. Every action, form submission, and file upload is automatically synced to your CRM's timeline and custom fields, making it the single source of truth. Monitor all ongoing onboardings from a customizable dashboard that gives you a real-time overview of statuses, pending tasks, and completions.

For Self-Managing Landlords

Landlords managing their own portfolios can automate tenant communications and log-keeping. Lettie handles initial triage and documentation, saving hours per week on admin and providing peace of mind with an automated compliance record for regulations.

For Letting Agencies

Agencies can scale their property management services efficiently. Lettie provides a professional, consistent point of contact for all tenants, streamlines operations by prioritising urgent issues, and generates instant reports for landlords, improving service quality.

Ensuring Awaab's Law Compliance

The AI automatically collects and timestamps all data from the moment a damp, mould, or repair issue is reported. This creates the necessary evidence to prove you acted swiftly and responsibly, directly addressing Awaab's Law requirements.

Handling High-Volume Tenant Communications

For portfolios with multiple properties, Lettie manages simultaneous tenant conversations on WhatsApp without delay. It instantly categorises and prioritises requests, from a squeaky door to a boiler failure, preventing important issues from being missed in a flood of messages.

Client Onboarding for Service Businesses

Agencies, law firms, and consultancies can streamline how they collect client information, contracts, and initial project details. Replace back-and-forth emails with a branded page where clients complete forms, upload necessary files, and e-sign documents. All data flows directly into the CRM, ready for the team to start work immediately.

Financial Services & Compliance Checks

Fintechs, banks, and property managers can integrate KYC, proof of address, and identity verification directly into the onboarding workflow. Guide customers through secure, compliant checks on a single page, collecting all required documentation and audit trails automatically, significantly reducing manual review and fraud risk.

Employee & New Hire Onboarding

HR teams can provide a structured, welcoming first experience for new hires. Create a checklist that includes submitting personal details, signing policies, setting up IT accounts, and completing training modules. The centralized page ensures nothing is missed, and automatic reminders keep the process on schedule before day one.

Partner and Vendor Onboarding
Businesses that onboard suppliers, affiliates, or channel partners can standardize their process. Use Onthen to collect company information, tax forms, compliance certificates, and contract agreements through a unified portal. This ensures all partner data is collected consistently and stored securely in your central system.

AskLettie offers simple, transparent pricing based on portfolio size. All plans include core features like AI Triage via WhatsApp, the Web Dashboard, Automatic Audit Trails, and 1-Click reports. The popular Professional plan, designed for up to 8 properties, is priced at £20 per month. Larger Portfolio and Agency plans are available for bigger operations. You can choose monthly billing or save with annual billing, which includes 2 months free. You can start with a free demo and no credit card is required to sign up.

Pricing information is not provided in the available content. For detailed information on plans, tiers, and costs, please visit the official Onthen website or contact their sales team directly.

AskLettie is an AI-powered property management assistant built specifically for the UK market. It automates the entire tenant maintenance request process 24/7 through WhatsApp, eliminating chaotic phone calls and manual logging. Designed for self-managing landlords, letting agents, and property managers, Lettie provides a seamless, professional channel for tenants to report issues. Its expert-grade AI instantly triages incoming requests, analyses photos to identify faults, and provides immediate guidance or escalates urgent matters. For property professionals, it delivers calm control by automatically creating a time-stamped audit trail for every interaction, centralising all related evidence like invoices and certificates, and generating compliance-ready reports with one click. Its core value proposition is saving significant administrative time, improving tenant satisfaction with instant responses, and building a bulletproof, automated compliance record to effortlessly adhere to regulations like Awaab's Law and the Renters' Right Act.

Onthen is a centralized onboarding platform designed to eliminate the chaos of traditional client and employee onboarding. It replaces endless email chains, scattered documents, and manual follow-ups with a single, branded task page accessible via a unique link. The platform is built for businesses that need to onboard clients, new hires, or partners efficiently, including agencies, financial services, HR teams, and SaaS companies. Its core value proposition is frictionless collaboration: participants complete tasks without creating passwords, while internal teams gain full visibility and automated tracking. Onthen syncs all collected data and actions directly to your CRM, ensuring your customer records are always up-to-date. By providing clear to-do lists, automated reminders, and a unified workspace, Onthen ensures every onboarding process stays on track, reduces administrative overhead, and delivers a professional, seamless first impression.

How does Lettie handle emergency repair requests?

Lettie's AI is trained to identify keywords and context indicating emergencies, such as "no heating" or "water leak." It immediately recognises these as high-priority, provides the tenant with any critical first steps, and instantly escalates the alert to the property manager for urgent human intervention.

Is my tenant data secure?

Yes. AskLettie is built with security as a priority. All communications and data are handled securely. The platform provides a centralised, encrypted hub for all documents and audit trails, ensuring sensitive tenant and property information is protected.

Do tenants need to download a new app?

No. Lettie operates entirely through WhatsApp, which over 95% of UK tenants already have and use. This provides a seamless, zero-friction experience for tenants, increasing engagement and ensuring issues are reported through the proper channel.

Can Lettie integrate with my existing property software?

Currently, AskLettie functions as a powerful, standalone compliance and communication hub. It centralises all maintenance requests, audit trails, and documents internally. For the latest information on specific software integrations, it is best to contact the AskLettie team directly.

How do participants access their onboarding page?

Participants access their onboarding entirely without passwords. You simply send them a unique, secure link. When they click the link, they are taken directly to their personalized, branded task page where they can view and complete their assigned actions. This eliminates login friction and simplifies the user experience.

Does Onthen integrate with my existing CRM?

Yes, Onthen is built to sync seamlessly with your CRM. It connects data from onboarding tasks—such as form submissions, file uploads, and completion statuses—directly to the relevant contact or company record in your CRM. This includes updating custom fields and adding a timeline of activities, ensuring all information is centralized.

Can I customize the tasks and their order?

Absolutely. You have full control over designing your onboarding flows. You can create tasks in a specific sequence that must be completed in order, or set up a flexible list where tasks can be done in any order. You can also set dynamic due dates and build reusable templates for different onboarding scenarios.

How does Onthen handle reminders and follow-ups?

Onthen automates follow-ups to save you time. The system automatically sends gentle reminder emails to participants when tasks become overdue. Additionally, it can send weekly summary digests to both participants and your team, keeping everyone informed of progress and pending items without any manual effort from your side.

AskLettie is an AI property management assistant that automates tenant maintenance requests through WhatsApp. It belongs to the property technology (PropTech) category, specifically focusing on streamlining communication and compliance for landlords and letting agents. Users often explore alternatives for various reasons. These can include budget constraints, the need for different communication platforms beyond WhatsApp, or requirements for more extensive property management features like rent collection or full accounting suites. When evaluating alternatives, consider your primary needs. Key factors include the communication channels offered, the level of automation for request triage, the strength of the compliance and audit trail features, and how well the solution integrates with your existing workflows or software.

Onthen is a customer onboarding platform that automates and centralizes the process using branded, collaborative checklists. It eliminates manual email chains by providing a single page for all participants to track and complete tasks, syncing data directly with your CRM. Users often explore alternatives to find a solution that better fits their budget, specific feature requirements, or existing software ecosystem. Some may need deeper integrations, different pricing models, or a platform that scales with very specific operational workflows. When evaluating alternatives, prioritize tools that offer clear automation, reduce administrative friction, and provide reliable CRM synchronization. The goal is to find a system that creates a seamless, professional experience for both your team and your new clients.