Paperchat - AI customer support

PaperChat is an AI-powered customer support platform that enables businesses to build custom chatbots and document assistants trained on their own data. The platform eliminates the need for coding, allowing anyone to create intelligent conversational agents that understand products, services, and internal knowledge bases. By ingesting files such as PDFs, webpages, text documents, and website content, PaperChat creates chatbots that can read, search, summarize, and answer questions conversationally. The core value proposition is instant, accurate customer support automation without technical expertise.

PaperChat uses large language models to deliver sourced, multilingual responses across 95 languages. Businesses benefit from advanced analytics and reporting tools that track conversations, identify trends, and optimize chatbot performance. The platform includes no-code integrations with popular tools like Shopify, Webflow, Wix, Framer, and WordPress, making it easy to connect with existing workflows. Additional capabilities include lead collection, human handover for complex queries, and CRM synchronization. PaperChat serves e-commerce stores, service businesses, and individuals who need to speed up research, automate support, collect leads, and gain instant insights from documents. The platform is designed for both small businesses and larger enterprises looking to reduce support costs while improving customer satisfaction.

Custom Training on Your Data

PaperChat trains your chatbot exclusively on your own files, website content, knowledge base, or natural language text. This means the AI understands your specific products, services, and internal terminology. It can make intelligent suggestions based on your unique business context, ensuring responses are accurate and relevant to your customers. No generic AI responses, only data-driven answers from your own materials.

Multilingual AI Models

Your chatbot can communicate in over 95 languages, covering the languages used by both you and your customers. The AI understands everything from complex technical queries to informal conversational remarks. It responds in the appropriate language and tone, making your support accessible to a global audience without requiring manual translation or separate bots for different regions.

Analytics and Reporting

Review every chatbot conversation with detailed analytics and reporting tools. Identify trends in customer queries, uncover common issues, and measure chatbot performance over time. This data helps you refine your knowledge base, improve response accuracy, and optimize your support strategy. Make data-driven decisions to enhance customer satisfaction and reduce support workload.

No-Code Integrations

Connect PaperChat to your favorite no-code platforms and tools without any programming knowledge. Integrations include Shopify, Webflow, Wix, Framer, and WordPress, allowing you to embed your chatbot directly into your existing website or e-commerce store. Automate workflows, sync customer data, and streamline your entire support ecosystem with simple point-and-click setup.

E-Commerce Customer Support

E-commerce businesses can deploy PaperChat to handle common customer inquiries such as order status, product details, shipping information, and return policies. The chatbot is trained on product catalogs, FAQs, and store policies, providing instant accurate answers. This reduces support ticket volume, speeds up response times, and allows human agents to focus on complex issues. Lead collection features also capture potential buyers who need follow-up.

Document Research and Summarization

Researchers, legal professionals, and knowledge workers can upload lengthy PDFs, reports, or webpages to create a document assistant. The AI reads, searches, and summarizes content instantly, answering specific questions without manual scanning. This accelerates research projects, due diligence, and content analysis, saving hours of manual work while ensuring sourced, accurate responses backed by your documents.

Lead Generation and Qualification

Businesses can use PaperChat to engage website visitors proactively, answer questions about products or services, and collect lead information. The chatbot qualifies leads by asking relevant questions and capturing contact details. These leads are then synced with CRM tools for follow-up. This automated approach increases conversion rates by providing immediate assistance and capturing interest that might otherwise be lost.

Multilingual Global Support

Companies serving international customers can deploy a single chatbot that communicates in over 95 languages. The AI handles queries from different regions without requiring separate bots or translation services. This ensures consistent, accurate support across all markets, reduces language barriers, and improves customer experience for non-native speakers. Human handover is available for complex cases requiring specialized attention.

PaperChat offers a free plan with no credit card required, allowing you to get started immediately and test the platform. Paid plans are available for businesses that need higher usage limits, advanced analytics, and additional integrations. Specific pricing tiers and costs are available on the Pricing page of the PaperChat website. The free plan includes core features for evaluation, while paid plans scale with your support volume and requirements.

What is PaperChat?

PaperChat is an AI-powered customer support platform that lets you create custom chatbots trained on your own files, website, knowledge base, or text. The chatbots can read, search, summarize, and answer questions conversationally. It supports 95 languages, provides analytics, offers no-code integrations, and includes human handover capabilities. No coding is required to build and deploy your chatbot.

Do I need a website to use PaperChat?

No, you do not need a website to use PaperChat. You can train your chatbot using files such as PDFs, text documents, or webpages. The chatbot can be embedded on a website, but it can also be used as a standalone document assistant for internal research, customer support via chat links, or integration with other platforms.

Do I need an OpenAI API key?

No, you do not need an OpenAI API key to use PaperChat. The platform uses its own large language models to power the chatbots. This means you can start using PaperChat immediately without any additional setup or API management. All AI processing is handled within the platform.

Is there a trial period for the paid plans?

Yes, PaperChat offers a free plan that allows you to test the platform without any credit card. The free plan includes core features so you can evaluate the chatbot's performance with your data. Paid plans are available for businesses that need higher usage limits, advanced analytics, and additional integrations. There are no hidden costs in the free plan.