Twig

About Twig

Twig is a revolutionary AI assistant that provides instant customer support, transforming user experience for businesses. With capabilities like session memory and API integration, Twig enhances efficiency for support teams. Ideal for customer experience leaders, Twig streamlines issue resolution, ensuring users receive accurate, timely answers.

Twig offers flexible pricing plans, including an Enterprise option at $500/month, providing unlimited usage for support agents and CX team members. Users can customize their plans based on AI response limits. Upgrading enhances capabilities, offering higher response limits and more robust features for effective customer interaction.

Twig boasts a user-friendly interface designed for seamless navigation and instant access to features. The layout prioritizes usability for support agents and CX teams, offering tools that enhance productivity. Its intuitive design allows users to interact effortlessly with AI, enabling quicker resolutions for customer inquiries.

How Twig works

Users start by onboarding with Twig through a straightforward setup process. They can access the AI assistant via web applications, plugins, or native apps within platforms like ZenDesk. Users pose queries, and Twig instantly provides answers, supported by citations. The system learns from interactions, improving response accuracy over time.

Key Features for Twig

Instant Query Resolution

Twig’s instant query resolution feature sets it apart, allowing users to receive immediate answers to customer inquiries. This functionality enhances productivity and customer satisfaction, ensuring that users don't have to wait for support agents. Twig is revolutionizing customer service efficiency with its rapid response capabilities.

Session Memory

The session memory feature of Twig remembers past interactions, facilitating quicker follow-up answers. This unique capability allows support agents to engage seamlessly with users, providing contextually relevant support. Twig ensures a personalized customer experience by recalling previous conversations, making it a valuable tool for service teams.

API Integration

Twig’s API integration enables users to fetch user-specific data instantly and take action on behalf of customers. This feature enhances the assistant’s capabilities, allowing for tailored interactions and improved service delivery. By connecting with external platforms, Twig provides a more comprehensive support experience.