Solidroad
About Solidroad
Solidroad specializes in AI coaching, transforming how customer-facing teams train and perform. Key features include live call scoring and realistic simulations, providing immediate feedback. Solidroad's innovative approach helps improve team efficiency and effectiveness by offering customized training, ultimately leading to higher performance and better customer interactions.
Solidroad offers three pricing tiers: Starter at $199/month for up to 10 users, Growth at $499/month for up to 50 users, and a custom Enterprise plan for 50+ users. Each tier offers increasing value such as custom analytics, advanced reporting, and dedicated support, making it beneficial to scale your team effectively.
The user interface of Solidroad is designed for seamless navigation and intuitive browsing. It features an organized layout that highlights key functionalities like live call scoring and training simulations. These user-friendly features ensure that users can easily access and utilize Solidroad's comprehensive coaching tools for rapid growth.
How Solidroad works
Users begin their journey with Solidroad by setting up an account and integrating with their existing conversation tools. The platform enables them to upload real conversations or use video, voice, chat, and email simulations. As users engage, Solidroad provides real-time feedback and scores, ensuring they receive personalized coaching that enhances their skills.
Key Features for Solidroad
Live Call Scoring
Solidroad's live call scoring feature revolutionizes training by providing instant feedback on real conversations. This unique capability allows managers to identify areas of improvement and enhance the performance of their customer-facing teams, ensuring they consistently meet high standards and deliver exceptional service.
Realistic Simulations
Solidroad's realistic simulations offer customer-facing teams the opportunity to practice conversations across various channels, including video and chat. This feature enhances learning by providing a safe environment for users to develop their skills, ensuring they are well-prepared for real customer interactions and challenges.
Custom Scorecards
Custom scorecards on Solidroad deliver tailored evaluations based on specific performance metrics essential for each team. This functionality allows managers to monitor progress and provide targeted coaching, ultimately driving improvement and ensuring that every team member reaches their full potential.
