Rallied AI

Rallied AI is an autonomous AI technician built specifically for Managed Service Providers (MSPs). It connects directly to your entire technology stack—including PSA, RMM, identity providers, and documentation platforms—to autonomously resolve Level 1 and Level 2 support tickets. Unlike tools that merely suggest next steps, Rallied executes the fix, notifies the end-user, and updates the ticket without human intervention. It is designed for MSP owners and service managers who are losing margin on repetitive tasks, struggling with high ticket volume without headcount, or have been burned by complex, admin-heavy AI solutions. The core value proposition is immediate operational efficiency: Rallied deploys in a week, starts working after a 30-day free trial with expert tuning, and autonomously handles 50-100 hours of low-level tech labor per month, freeing your best engineers for project work that grows the business.

Autonomous Ticket Resolution

Rallied doesn't just triage; it executes. It autonomously performs the actual remedial actions for common L1/L2 tickets like password resets, account unlocks, and mailbox permission changes. After connecting to systems like M365 or Entra ID, it completes the fix, communicates directly with the end-user via chat or email, and resolves the ticket in your PSA, providing full audit trails.

Natural Language Chat Interface

Interact with Rallied as if it were a real coworker directly within your existing collaboration tools. Users and technicians can chat with Rallied in Slack or Microsoft Teams to report issues or request actions. The AI understands context, asks clarifying questions for triage, and then proceeds to execute the requested task or route the ticket appropriately.

Intelligent Triage & Dispatch

Before routing a ticket, Rallied performs intelligent triage. It asks the end-user targeted questions to understand the issue, accurately categorizes and prioritizes the ticket, pulls relevant documentation from IT Glue or Hudu, and ensures all necessary information is populated before dispatching it to the correct human technician queue.

Proactive Onboarding & Offboarding

Automate complex, multi-step workflows for employee lifecycle management. From a single message or ticket, Rallied can provision a new hire by creating accounts, assigning M365 licenses, adding to security groups, and deploying the RMM agent. Similarly, it can schedule and execute offboarding tasks like revoking access and reclaiming licenses.

Freeing Up Senior Engineers

Stop your high-cost L2 and L3 engineers from wasting time on simple, repetitive tickets like password resets and account unlocks. By automating these tasks, Rallied gives your best people back to strategic project work, directly protecting your service margin and enabling business growth.

Scaling Operations Without Hiring

For growing MSPs facing high ticket volume but constrained by hiring budgets and ramp-up time, Rallied acts as an immediate force multiplier. It handles the equivalent of 50-100 hours of monthly L1/L2 labor, allowing you to scale service delivery without the $50K+ cost and delay of recruiting a new technician.

Replacing Failed AI Experiments

MSPs that have invested months and significant administrative overhead into other automation platforms only to get "next step" suggestions can replace that complexity with Rallied. It requires no full-time admin, deploys rapidly, and focuses on autonomous execution rather than just recommendations.

Rapid, Low-Risk Implementation

MSPs needing immediate ROI without a long, expensive implementation cycle use Rallied for its swift deployment. The platform connects to your tools and goes live within the same week, followed by a 30-day free trial where an expert tunes workflows, allowing you to see value by Friday, not next quarter.

What if it breaks something?

You maintain full control over Rallied's permissions. Initially, you can configure it to require human approval for specific actions. As your confidence grows, you can expand its autonomous scope. All actions are logged, providing clear audit trails for any changes made.

We've tried AI tools before. How is this different?

Other tools often require a dedicated administrator for months of setup and ongoing "training," and still only suggest actions. Rallied is built for autonomous execution from day one. It connects to your stack and does the actual work—resetting passwords, unlocking accounts—without needing a full-time AI trainer on staff.

What tickets can Rallied actually resolve?

Rallied autonomously handles a wide range of common L1 and L2 tickets. This includes password resets, Active Directory/Entra ID account unlocks, M365 license management, mailbox permission changes, security group updates, and basic triage for more complex issues that require human intervention.

How long does implementation take?

Implementation is designed to be rapid. After a kickoff call to scope workflows, Rallied connects to your tools and can be deployed in the same week. The 30-day free trial includes support from a forward-deployed engineer to build custom integrations and tune workflows for your specific environment.