Open
About Open
Open is a cutting-edge AI customer support platform designed to handle support inquiries through multiple channels. It empowers businesses to resolve complex issues with efficiency and empathy. By automating up to 80% of inquiries, Open enhances customer experiences while significantly reducing operational costs, making it ideal for diverse enterprises.
Open offers competitive pricing plans that cater to various business needs, providing significant savings compared to traditional support solutions like Zendesk and Intercom. Upgrade options enhance service levels, ensuring businesses experience superior AI-driven support without breaking their budget, making it a cost-effective choice for modern enterprises.
Open features a user-friendly interface that ensures seamless navigation across its multiple support channels. With intuitive dashboards and streamlined communication tools, users can manage inquiries effortlessly. This design is tailored to enhance productivity, making it easy for support teams to leverage Open's powerful AI capabilities without unnecessary complexity.
How Open works
Users begin by onboarding with Open, integrating it into their existing support stack. They can then manage inquiries through a centralized dashboard that combines web, phone, and email support. The AI efficiently handles a large volume of tickets, escalating complex issues to human agents when needed, ensuring quick resolutions and enhanced customer satisfaction.
Key Features for Open
AI Customer Support Automation
Open's AI Customer Support Automation uniquely resolves 60-80% of complex inquiries, allowing businesses to significantly reduce their support costs while maintaining high service quality. This innovative feature enables companies to operate with the efficiency of 100 human agents, providing a scalable solution for evolving customer needs.
Multilingual Call Intelligence
Open's Multilingual Call Intelligence feature allows businesses to manage calls in various languages, ensuring global support reach. This capability provides live summaries and analysis, helping support teams to better understand customer issues and enhance response strategies, significantly improving user interaction and satisfaction.
Comprehensive Omnichannel Support
Open's Comprehensive Omnichannel Support allows users to streamline communication across phone, email, and web. By centralizing interactions in one dashboard, businesses can efficiently address customer needs, reducing complexity and improving response times, making it an essential tool for modern customer service strategies.
