Flidget

Flidget is an innovative tool designed to combat churn before it impacts your business. Unlike traditional analytics that only inform you after churn occurs, Flidget proactively signals potential churn risks through live risk scoring for each user. This scoring categorizes users as Healthy, Risky, or Drifting, accompanied by clear reasons that help your team understand user behavior. For example, a user might show a risk score accompanied by insights such as "last active 9 days ago, never completed onboarding." This empowers your team to take timely action before a user decides to leave. Additionally, when users do opt to cancel, Flidget facilitates a straightforward chat on the cancellation page, allowing users to express their reasons in their own words without any cumbersome forms. This feedback is immediately tagged and stored in your dashboard for easy access. With just a quick npm install, Flidget integrates seamlessly with various billing systems, making it an essential tool for SaaS founders and small teams aiming to retain customers and minimize churn.

Drift Scoring

Flidget’s Drift Scoring feature provides a clear risk assessment for each user, categorizing them as Healthy, Risky, or Drifting. Instead of cryptic scores, it delivers plain-language insights that inform your team of the exact reasons behind a user's risk level, enabling targeted outreach.

Exit Feedback Chat

When a user chooses to cancel, Flidget opens a chat interface right on the cancellation page. Users can provide feedback through short text or voice messages, ensuring that you capture authentic insights about their reasons for leaving without unnecessary redirects or dropdown menus.

Unified Dashboard

Flidget consolidates both drift signals and exit feedback into one centralized dashboard. You can filter data by churn reasons, read full transcripts of user feedback, and initiate rescue campaigns directly from the dashboard, streamlining your retention efforts.

Quick Setup

Setting up Flidget is quick and hassle-free, requiring only a single npm install followed by a simple initialization with your public key. Within minutes, your application will be equipped with powerful churn detection and feedback capabilities.

Proactive User Engagement

SaaS teams can utilize Flidget to identify users at risk of churn early on. By understanding the reasons behind a user’s declining engagement, teams can reach out with personalized messages or offers to retain them.

Real-Time Feedback Collection

When users opt to cancel their subscriptions, Flidget allows them to share their reasons in real-time through a chat interface. This immediate feedback can inform product development and improve user experience.

Data-Driven Decision Making

Flidget provides valuable data that can help inform strategic decisions. By analyzing churn reasons and user engagement patterns, teams can identify trends and implement changes that enhance retention and customer satisfaction.

Streamlined Recovery Efforts

With both drift signals and exit feedback available in one dashboard, teams can quickly prioritize high-risk users for win-back campaigns. This organized approach helps ensure that no potential recovery opportunity is overlooked.

How does Flidget determine a user's risk score?

Flidget calculates a user's risk score based on their recent activity and engagement with key features. It categorizes users into Healthy, Risky, or Drifting groups, offering clear insights into their potential churn risk.

What happens when a user cancels their subscription?

Upon cancellation, Flidget opens a chat window, allowing users to provide feedback in their own words. This feedback is automatically tagged and stored in your dashboard for further analysis and action.

How long does it take to set up Flidget?

Flidget is designed for quick implementation and can be set up in as little as 10 minutes with a straightforward npm install process followed by a simple configuration.

What types of billing systems does Flidget support?

Flidget works seamlessly with popular billing platforms such as Stripe, Paddle, and Lemon Squeezy, as well as any custom billing setup, ensuring broad compatibility for various SaaS applications.