Cosy

About Cosy

Cosy is a powerful Slack-native application designed to transform your workspace into a vibrant, self-sustaining community. It automates the manual, time-consuming tasks of community management, allowing leaders to focus on strategy and meaningful engagement. Built specifically for Slack, Cosy integrates seamlessly to automate member onboarding, foster connections, create a searchable member directory, highlight valuable content, and maintain a safe environment. It's the ideal tool for community managers, founders, and team leaders who run professional networks, customer communities, or internal teams on Slack and want to boost engagement without adding hours of administrative work. The core value proposition is clear: save significant manual effort every week while systematically growing a more connected, active, and valuable community directly within the platform your members already use.

Features of Cosy

Automated Onboarding Sequences

Create and automate up to ten distinct welcome DM sequences to greet new members. Messages can be sent from you, a team member, or the Cosy bot, with fully customizable content, links, emojis, and flexible scheduling delays (immediately or set for minutes, hours, or months in the future). This ensures every new member receives a personalized welcome, even outside of business hours, saving hours of manual outreach and ensuring no one is overlooked when they join your community.

Automated Member Introductions

Grow engagement by automatically connecting your community members through direct messages. Cosy can introduce opted-in members to each other on a customizable cadence (every 1-4 weeks). Introductions happen in a 3-person DM including both members and the Cosy bot, with a template message you can edit. The system randomly matches members while avoiding recent pairings, fostering serendipitous connections and networking on autopilot to build a more cohesive community.

Slack-Native Member Directory

Build a searchable directory of all your community members without ever leaving Slack. Customize up to 10 profile fields (text, single-select, or multi-choice) and prompt members to fill them via a one-click notification. Members can then search for keywords and filter profiles using the /member-directory command. This makes it easy for members to find and connect with the right people based on skills, interests, or roles, directly within their workflow.

Content Highlights & Moderation Tools

Surface your community's best content and identify potential issues instantly with slash commands. Use /most-engaged-messages to find top posts in a channel or /most-engaged-messages-all for across all channels. Use /unreplied-messages to find posts needing attention. For safety, Cosy automatically detects duplicate posts (a common spamming technique) and flags abusive language, providing essential moderation support to keep your community safe and valuable with minimal manual effort.

Use Cases of Cosy

Scaling Customer Success Communities

For SaaS companies with customer Slack communities, Cosy automates the initial welcome and resource sharing for new users, ensuring consistent onboarding. The member directory helps customers find peers with similar use cases or challenges, while automated introductions foster peer-to-peer support, reducing the support team's burden and increasing product adoption and customer retention through stronger community ties.

Managing Professional & Networking Groups

Community leaders running industry-specific networks can use Cosy to automate the intake of new members with tailored onboarding sequences. The automated introductions feature is perfect for facilitating weekly "coffee chat" connections between members. The searchable directory allows professionals to easily network based on expertise, location, or industry, making the community significantly more valuable for all members.

Enhancing Internal Company Culture

Internal teams can use Cosy to improve onboarding for new hires with automated welcome messages and resource DMs. The member introductions feature helps break down silos by connecting employees from different departments randomly. The directory helps staff find internal experts quickly, and content highlights can showcase valuable discussions or recognize contributions in public channels.

Moderating Large Public Communities

For large, open communities, Cosy's automated moderation tools are essential. The duplicate post detection helps combat spam, while abusive language flagging helps maintain a respectful environment. Community managers can use the content highlight commands to quickly identify and amplify the best discussions or find and reply to messages that have been overlooked, ensuring high-quality engagement.

Frequently Asked Questions

How does the automated onboarding work?

When a new member joins your Slack workspace, Cosy triggers your pre-configured welcome DM sequence. You can set up to 10 messages with custom content, personalization (like using their name), and scheduled delays between each message. These can be sent from your account, a team member's account, or the Cosy bot, ensuring new members feel welcomed and informed automatically, 24/7.

Can members opt-out of automated introductions?

Yes. The automated member introductions feature is strictly opt-in. Community members will only be matched and introduced to others if they have explicitly chosen to participate. This respects member privacy and ensures only those interested in networking are included in the matching cycle.

Is the member directory visible to everyone?

The directory is accessible to all members of your Slack workspace who have the Cosy app installed. Members can view and search profiles through the Cosy app or via the /member-directory slash command. You control which profile fields are available, and members control the information they choose to share in their individual profiles.

What kind of language does the moderation tool flag?

Cosy's moderation tool is designed to detect commonly abusive and harassing language to help maintain a safe community environment. It uses a predefined set of terms and patterns associated with spam and abuse. This provides an essential first layer of defense, allowing community managers to review flagged messages and take appropriate action quickly.